• Makes decisions regarding hiring, evaluation, promotion and termination of employees, or makes related recommendations.
  • Assumes office management responsibilities in Ticket Office Director absence; performs subordinates' jobs in their absence.
  • Schedules employees for events and prioritizes workload to meet Ticket Office operating requirements.
  • Recommends new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office; assists in updating policy and procedure manual.
  • Assists with customer service special needs or difficult work activities of subordinates or other staff members; evaluates and resolves problems presented by Ticket Office staff.
  • Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures; authorizes exceptions to policies within defined limits.
  • Answers inquiries and communicates information regarding upcoming events or new developments within the department to the press which requires independent judgment and discretion.
  • Trains subordinate staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.
  • Accumulates and tabulates work hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.
  • Interacts with departmental business office, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives.
  • Assists in ensuring reliability and accuracy of ticketing data base.
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